![]() ![]() * Gift certificates are not valid until payment has been received and successfully processed by Serenity Massage + Wellness Spa. * Except as provided herein, gift certificates have no cash value and are non-refundable. * Gift certificates cannot be used to purchase gift certificates. * Gift certificates are void where prohibited or restricted by law. * Unless noted otherwise all gift certificates expire 1 year from date of purchase. Purchasing, Sending and Receiving Gift Certificates Most radio (WGAC) online auction certificates are only valid Monday through Thursday and are for new clients only. Unless otherwise noted any savings, trades, online auction gift certificates and special discounts are not valid during Masters' Week, any holiday weekends, any actual holidays that we are open, or on gift certificates. *Party bookings of multiple packages will be charged in full in the event of a cancellation made less than 48 hours prior to the scheduled appointment. SpaFinder, Spa Wish, Spa Week and Spa Emergency Gift Certificates - ARE NO LONGER ACCEPTED AT OUR SPA. By giving us your credit card information you are authorizing this charge to go onto your credit card. Cancellations and No-shows affect us & other clients greatly and cannot be accepted without a penalty charge. Same day no-shows/no calls will be charged 100% for all scheduled services and/or packages. Inside 24 hours a charge of 50% of scheduled services will be assessed however any gift certificates or 3rd party vouchers will be redeemed in full. We require a 24 hour cancellation/change notice in the event that you need to cancel or reschedule your appointment. Serenity Massage & Wellness Spa LLC takes pride in our ability to provide personal service to all of our clients. Spa Information - For first time visits please arrive 10 minutes prior to your appointment to allow time to fill out your medical intake form.Ĭancellation Policy - We require a valid credit card or a gift certificate number to secure an appointment time. Sapphire Day Spa gift certificates donated for charity must be redeemed for the listed product or service.Late Arrivals - As a courtesy to all of our guests, and in order to remain on time with our appointments, late arrivals will not receive an extension of service time and will be responsible for full service fees. Sapphire Day Spa gift certificates are final sale and are not redeemable for cash. Sapphire Day Spa gift certificates do not have expiration dates. In the event you or your recipient has not received your gift certificate in the mail, please call Sapphire Day Spa at 25 and ask for assistance in tracking and resolving the issue. You must pay for your day’s services and purchases with cash, or credit card. In the event you have forgotten to bring your gift certificate to Sapphire you can redeem the certificate at a later date. The certificate must be present at the time of the appointment to pay for the product or service. This certificate is not replaceable if lost or stolen and should be treated as cash. Sapphire will not issue credit for lost or stolen certificates. In the event you have lost a Sapphire Day Spa certificate, the spa is not responsible for loss, theft or alteration of the certificate. These terms and conditions are subject to change without notice. Any unused balance will be converted to credit at Sapphire Day Spa for future use in the spa or boutique. Gift certificates do not have an expiration date, however certificates for feature services may not be available at the time of booking but the cash value for the service will remain available. When properly authorized, this certificate may be redeemed for goods and services at Sapphire Day Spa. Unauthorized resale will invalidate this certificate. ![]() Face value of certificate in the currency identified on the certificate. This certificate cannot be redeemed for cash except in accordance with applicable law. Gift certificates are available for dollar amount or for products and services. Purchase of a gift certificate constitutes acceptance of the following terms and conditions: ![]()
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